VICIdial is an open source, Enterprise-level Contact Center solution.
VICIdial is an open source, Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world and it has no per-user license fees and is completely free for anyone to use. VICIdial allows agents to handle blended inbound and outbound calls as well as predictive and manual outbound list dialing and can also handle inbound emails and website customer chat sessions all within the same agent screen. The panel is accessible in 16 unique dialects.
You can optically discern a minute list how organizations are utilizing VICIdial daily to get business done.
ViciDial Predictive dialer works by making an initial call and once the phone is connected to the customer, it will trigger an agent with "READY" status will make another call.
In which there will be 2 CONCURRENT CALLS, which resulted in extra cost for the company in telephone charges. Is this correct?.
In addition to the above specifications, the following can be used for a more roubust server(Optional).
The standard ‘root’ password is ‘vicidial’ on all installation media. You can simply type ‘root’ at the Login prompt and ‘vicidial’ at the Password prompt.
ViciBox is available only in a 64-bit architecture. It is not available in a 32-bit architecture or for non-x86 predicated architectures like ARM or PowerPC. Any modern CPU relinquished after 2004 should not have any issues installing or running ViciBox.
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